With a customer-friendly platform, clients can use this service by following these three simple steps, as shown below. Senior Customer Service Representative at Talkspace - Online Therapy New York City Metropolitan Area. I don’t bill my insurance. Accredited since 7/6/2017 on BBB, Talkspace scores an A-. Company search results. My partner and I were wanting couples counseling. All of our subscriptions are automatically charged on a monthly basis. BetterHelp vs. Talkspace: Which is better? However, customer service reviews refunds on a case-by-case basis in conjunction with the therapists. you can feel free to call me by phone as well [protected]. Customer Service Guru delivery.com. There is no significant differences in the quality of customer support offered by TalkSpace and BetterHelp. While most use cognitive behavior therapy … Write a review. What should I expect from the Guaranteed Responses. Varsity Tours; Tour Customizer; Why Varsity; Contact Us; Facebook-f Twitter Instagram Thriveworks specializes in marriage counseling, addiction counseling, life coaching, and even child therapy. Talkspace Visit Site. TalkSpace Customer Service. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Talkspace Reviews 8 • Poor . dictate the reason for the refund request. Hello, My name is Christina Velentzas. My only recourse was to grant her more time to respond or switch therapists and start all over again. Doing nothing would be this company's favorite pastime, if they had the energy for it. Send us a note [email protected] Shoot us a note and we'd be happy to help. With thousands of licensed therapists, Talkspace is continually evolving its products to offer different types of therapy including group, marriage, and workplace counseling, and helps individuals address mental health issues such as stress, anxiety, and PTSD. First, my counselor is AMAZING. They also offer a free online anxiety and depression test to help you assess your personal mental health before signing up. On September [redacted], the customer returned to speak with her … Initial TalkSpace complaints should be directed to their team directly. You … © 2004-2021 ComplaintsBoard.com. They have been with us before, from July [redacted] to August [redacted], and had a very positive experience with us. What they don't do is respond with help for receipt for insurance claims. 2.2. talks pace.com. I get it that it is COVID-19, but they need to respond within a couple of weeks. We're currently experiencing an increase in volume due to the pandemic, but we hope our Customer Care team will be able to resolve your issue as soon as possible. The customer support is non-existent (and you can't call - no phone number). See all Customer Service Representative salaries to learn how this stacks up in the market. 145.3k Followers, 459 Following, 1,625 Posts - See Instagram photos and videos from Talkspace (@talkspace) . Outcome I want: help. Talkspace basically stole my money. @got1eyeopen. If I had to balance appts into my life I’d be stressed. According to data provided by the company in the past, about 80 percent of its users are women, and for more than 60 percent said TalkSpace was their first time in treatment. How it works Business Join our network Log in Get started. They make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) You might find the answer to your question there faster. Talkspace Customer Services & Support Salaries 67 salaries (for 39 job titles) Updated Dec 26, 2020 67 Talkspace employees have shared their salaries on Glassdoor. or if you can provide a number that would be helpful. However, their main purpose is to provide individuals with increased online access to licensed therapists, counselors, psychologists, psychiatrists, and other mental health professionals. Contact Us We love to hear from you. Thank You, christina Velentas. Talkspace has so much to offer the general public, but its biggest benefits to you are its affordability, accessibility, and professionalism. The app is easy to use, live sessions are available with certain professionals, and customer service is helpful when troubleshooting, but even though pricing is by week, you’re actually billed per month. New clients who sign up will be able to utilize the Coverage Feature, and will be offered an Eligibility Questionnaire before being matched with you. Customer Support. Online therapy provider Talkspace has agreed to merge with Hudson Executive Investment Corp., the blank-check firm run by former JPMorgan Chase & … Menu. Use this comments board to leave complaints and reviews about TalkSpace. In May, TalkSpace reported a 65 percent increase in its customer base since mid-February. There are no contracts whatsoever and you can cancel your plan anytime. How to Contact Talkspace Customer Service. Talkspace reviews; What is online therapy? Initial TalkSpace complaints should be directed to their team directly. 33 W 60th Street, 8th Fl. Talkspace is an online counseling and therapy service that makes accessing mental health care and support easier. The Coverage Feature offers clients the opportunity to check and verify their eligibility for Talkspace coverage. Voice your opinion today and hear what 8 customers have already said. Each service provides a wide range of rates, with Talkspace … If you are a business or corporation, contact their customer service representatives to provide information on TalkSpace for Business, which is their version of a group counseling for organizations. Talkspace is a subscription therapy service. [Customer Service / Remote] - Anywhere in U.S. / Full-Time / Benefits- As a Customer Support Representative you will: Ensure every user interaction with Talkspace leaves users feeling happier than when they arrived; Provide prompt- empathetic- and- helpful responses to user support inquiries; Follow existing support processes and suggest new ones where they are missing or … Is Talkspace right for you? My partner and I were wanting couples counseling. Customer Support Offered by TalkSpace and BetterHelp. Call +1 (800) 273-8255 or use these resources to … In 2012, Oren and Roni Frank founded Talkspace, which quickly gained traction … Therapist is amazing. Are you a licensed therapist or prescriber? Platforms like Talkspace offer telemental health service and have various unique features. Visit this website talks pace.com. Since Talkspace has thousands of clients from all over the world, it is smart to look at the majority of Talkspace customer reviews to get a clear indication of their standing reputation. talks pace.com. Find out how to become a Talkspace provider or prescriber here. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Talkspace does not have a customer phone number but does offer help at [email protected]. I have had correspondence with billing regarding my 1 week free trial. One... Talkspace.com is a website where you sign up and get therapy with a licensed(?) We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. This customer is not a new customer. It is essential to access customer service whether you have a technical issue with the app, a billing problem, or if you have any other questions. What happens if my therapist misses a Guaranteed Response Time? Our provider said that the support for him is worse than for his clients. Best customer service Thriveworks. Do you agree with Talkspace's TrustScore? We're currently experiencing an increase in volume due to the pandemic, but we hope our Customer Care team … Talkspace … Something that sets the service … Talkspace is dope because I asked for a Black Woman therapist and they said “We got you.” knit to forget. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Visit our Help Center. It is important that you send the script and educate your client about emergency procedures when you begin working with them, and when you plan to spend time away from the platform, so that the client has the information that they need to … New York City Metropolitan Area. He was a believer in Talkspace’s stated mission to make “therapy available and affordable for all,” and when the start-up offered him a job in its customer … Customer service is missing. When I finally complained and asked for a refund, they offered to prorate it - even though they were the ones that never responded and dragged out the number of days! Includes text, video & audio messaging, therapist … The cost of this service is going to vary on the number of employees in the organization. The pricing, customer service and customer base are different (BetterHelp markets directly to clients, while Talkspace mostly partners with employers and health insurers), but both connect you with qualified therapists for online counseling. Bottom Line. Many employers offer mental health services through Talkspace as an employee benefit. You can connect with your therapist through unlimited asynchronous text, voice, and video messages, all done via an … The therapist assigned to me was really bad. For any questions not covered in this document, you can always contact us via email at [email protected]. You can also ask questions online. JD Groover. This service is available to Talkspace clients who are in crisis during providers’ non-business hours, time off, and scheduled vacation. I was billed 396.00. Tweet us. Under no circumstances should you give your money to this scam. I am a licensed therapist and decided to try working with talk space to learn more about online therapy. Talkspace offers virtual access to qualified therapists via text, audio or video messaging. Oct … Share Report Copy. It is like a journal that gives you great feedback. Call +1 (800) 273-8255 or use. New York, New York United States - 10023. www.talkspace.com. Customer Service Associate Talkspace - Online Therapy. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TalkSpace Customer Service. Here are a few ways to contact us at Talkspace — feel free to shoot us a note. I immediately canceled when the free session was not what it was advertised and was still charged even though I cancelled the service immediately I notified the bank to dispute the charge and it was later reversed again I am not paying for service which was not provided since this I have further discovered that there are many disputes involving this company charging for services not rendered or poorly rendered, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I'am a single mom and can definately cannot afford this mistake with billing. Both of them encourage you to send an e-mail or fill out a … please help me handle this matter. Online counseling; Anxiety therapy; LGBTQ+ community; Veterans; Directory; Customer support; Emergency resources; If you are in a life threatening situation - don’t use this site. We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ. This estimate is based upon 1 Talkspace Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Discuss the issues you have had with TalkSpace and work with their customer service team to find a resolution. Signing up. It should be a crime to take advantage of someone struggling with mental health issues in such a manner! For any questions not covered in this document, you can always contact us via email at [email protected]. Talkspace therapists are monitored and regularly evaluated for their performance; How it Works. TalkSpace Customer Service Contacts +1 516 847 5432. Help Center. There has also been a 500 percent increase in the number of therapists wishing to join the platform. I just want them to return my call/email/anything! I did not realize there was a place to sign up for individual counseling vs couples counseling so I uknowingly went to the individuals counseling website and clicked on "difficulty … Talkspace is one of the few online therapy services that can be covered by some medical plans or offered as part of your employer’s or school’s benefits. You can find contact details for TalkSpace above. When you go to the Customer Support page, you’ll see a large turquoise box with the words “We’re here to help” and then a submission line that says “Ask any question.” About Talkspace. They DO take your money. File a complaint. My therapist kept missing "deadlines". Receive the Talkspace vs BetterHelp battle … Talkspace is dope because I asked for a Woman! Their eligibility for Talkspace Coverage to their team directly for it at @! Court orders, etc. the platform of someone struggling with mental health before signing up work with their service! 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